Refund policy

RETURNS & REFUNDS

We want you to be confident in your VANTAGE order. If you change your mind, you have 14 days from the date you receive your order to tell us that you wish to return it.

Once you have notified us, you have a further 14 days to return the item to us.

To start a return, contact sales@vantagedrop.com with your order number and reason for return. We will provide you with instructions on how and where to send your return.

Please do not send items back without contacting us first.

RETURN CONDITION

Items should be returned in their original condition with tags and original packaging wherever possible.

You may inspect and try on an item as you reasonably would in a shop. However, if an item has been worn beyond this, washed, damaged, marked or otherwise handled in a way that reduces its value, we may make an appropriate deduction from the refund.

RETURN POSTAGE

For change-of-mind returns, including ordering the wrong size or deciding that an item is not suitable, you are responsible for the cost of returning the item to us.

We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

If your item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can arrange the appropriate next steps.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, incorrect or not as described.

Email sales@vantagedrop.com with your order number and details of the issue. Photographs may help us assess the problem more quickly.

Nothing in this policy affects your statutory rights.

EXCHANGES

We do not currently offer direct exchanges.

If you require a different size or item, please return your original item in accordance with this policy and place a new order.

REFUNDS

Once we receive and inspect your return, we will let you know that it has been processed.

Where you exercise your statutory right to cancel an online order, we will refund the price paid for the returned item together with any applicable standard outbound delivery charge. If you selected a more expensive delivery option, any additional delivery cost above our standard delivery charge will not normally be refunded.

Refunds will be made to your original payment method without undue delay and, where applicable, no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

Your bank or payment provider may take additional time to show the refund in your account.

CONTACT

For any questions regarding returns or refunds, contact:

sales@vantagedrop.com